Order Cancellation

How Do I Cancel My Order?

Introduction

If you wish to cancel your order, you may request a cancellation before it has been processed or shipped. Please review the eligibility criteria and follow the steps below to submit your request.

Cancellation Eligibility

Your order can be cancelled only if all of the following conditions are met:

• The cancellation request is submitted within 15 minutes of placing the order.
• The request is sent from your registered email address.
• The order has not been processed or shipped.
• The request is received during Blue Tyga's business operating hours.
  
  

Note: Once an order has been processed or shipped, it cannot be cancelled.

How to Cancel Your Order

Step 1: Prepare Your Details

Please keep the following information ready:

• Order ID
• Product Name
• Registered Email Address
• Reason for Cancellation (Optional)
  
  

Step 2: Send Your Request

Email your cancellation request to:

Email: contact@bluetyga.com

Subject: Order Cancellation Request – Order ID: XXXXX

Dear Blue Tyga Support Team,

I would like to request the cancellation of my order.

Order ID: XXXXX
Product Name: XXXXX
Reason for Cancellation: (Optional)

Kindly process my cancellation request if the order is eligible for cancellation.

Thank you.

Regards,
Customer Name

What Happens Next?

Once we receive your request, our support team will:

1. Verify your order details.
2. Check whether the order is eligible for cancellation.
3. Process the cancellation if eligible.
4. Send you an email confirming the cancellation status.
   
   

Refund Information

Prepaid Orders

• Refunds will be processed only to the original payment method, in accordance with RBI guidelines.
• Refunds are typically completed within 5–15 banking working days, depending on your bank or payment provider.
  
  

Cash on Delivery (COD)

• No refund is applicable, as no payment has been collected.

If Your Order Has Already Been Shipped

If your order has already been shipped, it cannot be cancelled.

If you no longer wish to keep the product, you may:

• Refuse the delivery at the time of delivery, or
• Submit a return request after delivery, subject to our Return Policy.
  
  

Where applicable, forward shipping charges, Return-to-Origin (RTO) charges, and a processing fee of ₹200 will be deducted from the refundable amount. The remaining eligible balance will be refunded to the original payment method.

Important Notes

• Cancellation requests are processed based on the current order status.
• Orders that have already been shipped cannot be cancelled.
• Please ensure that you provide the correct Order ID and use your registered email address to avoid delays.
• Blue Tyga reserves the right to decline cancellation requests that do not meet the above eligibility criteria.
  
  

Need Assistance?

If you have any questions regarding your order, please contact our Customer Support team.

Email: contact@bluetyga.com

Our team will be happy to assist you.



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