Unboxing Video – Customer Instructions

Article Type: Customer Information / Solution Article

Category: Order Delivery / Product Complaints

Title: How to Record an Unboxing Video for Your Bluetyga Order

Solution / Instructions

To help us resolve issues related to damaged, missing, or incorrect products, customers are required to record a continuous unboxing video.

Please follow these steps:

1. Start recording before opening the package.
2. Show the complete sealed package and clearly capture the shipping label.
3. Show all sides of the package and capture any damage, cuts, openings, or tampering.
4. Open the package while keeping the video recording continuously.
5. Show the product and its packaging clearly.
6. Verify the product, size, colour and quantity received.
7. If there is any issue, clearly show the damage, missing item, or wrong product in the video.
8. Do not pause, stop, or edit the video during the unboxing process.

⚠️ Important

The unboxing video is mandatory for registering complaints related to damaged, missing, or wrong products.

The video should clearly show the package condition and the product from the beginning of the unboxing until the issue is identified.

Complaint Resolution Process

Customer receives package
↓
Records continuous unboxing video
↓
Identifies an issue
↓
Raises complaint with Bluetyga
↓
Shares unboxing video + required details
↓
Bluetyga reviews the evidence
↓
QC/Investigation
↓
Resolution as per applicable policy

Customer Message

Please record your unboxing video before opening your package. This video is required for complaints related to damage, missing, or wrong products.

Guide: