APPLYING CLAIMS IN SHIPFAST (VELOCITY DASHBOARD) SOP

Aggregator: Shipfast

Portal: https://dashboard.velocity.in/
Department: Operations / Logistics


Purpose: Raise forward & return claims correctly with zero rework

1 Claim Types in Ship fast (NON-NEGOTIABLE)

Ship fast has TWO main claim flows. Choose correctly or the claim will be rejected.

A. Forward Claim

Used when the issue happens before delivery to customer

Examples:

• Lost in transit (Forward)
• Damaged before delivery
• Shipment not delivered but marked delivered

? Login Email: contact@bluetyga.com

B. Return Claim

Used when the issue happens after delivery attempt

Return claims are of TWO sub-types:

1. RTO (Return to Origin)
   • Customer refused / undelivered
   • Returned item is damaged / wrong / missing
2. Customer Return
   • Customer initiated return after delivery
   • Returned item damaged / used / missing

Login Email: retun@bluetyga.in

Do NOT use forward login for return claims or vice versa

This is the #1 reason Ship fast silently rejects claims.

  2️ Login Rules (STRICT)

Portal Login

1. Open: https://dashboard.velocity.in/
2. Click Login
3. Use area-specific email ID only

Never raise:

• Forward claim from return email
• Return claim from contact email
  
  

Ship fast tracks this internally.

2 SOP – RETURN CLAIM (RTO / CUSTOMER RETURN)

Step 1: Login

• Login using retun@bluetyga.in

Step 2: Go to Support

• Click Support
• Select Raise Ticket / Claim

Step 3: Select Return Claim Type

Choose Return Shipment Issue

Then choose:

• RTO Claim → undelivered return
• Customer Return Claim → post-delivery return

Do NOT mix these.

Step 4: Enter Return Details

Mandatory:

• Return AWB
• Order ID
• RTO / Return received date
• Product value

Step 5: Issue Selection (VERY IMPORTANT)

Choose one:

• Other Product
• Missing
• Damaged
• Lost

Issue must exactly match QC finding.

Step 6: Upload Proof (MANDATORY)

Upload:

• Outer packet images
• Inner packet images
• Product images
• Damage / mismatch close-up
• Invoice

Best practice: upload Google Drive link if multiple files.

Step 7: Submit Claim

• Submit ticket
• Note down Ticket ID
• Mark claim as OPEN in tracker
  
  

3 Post-Submission Process (Must Follow)

No follow-up = delayed pay-out.

                          SOP – FORWARD CLAIM (Step by Step)

Step 1: Login

• Login using contact@bluetyga.com

Step 2: Navigate to Support

• Click Support

• Select Raise Ticket / Claim

Step 3: Select Claim Category

Choose Forward Shipment Issue

Then select correct issue:

• Lost in transit

• Damaged in transit

• Not delivered but marked delivered

⚠️ Choose ONE issue only.

Step 4: Enter Shipment Details

Mandatory:

• AWB Number

• Order ID

• Product value (invoice value only)

Step 5: Upload Proof

Upload:

• Invoice copy

• Product images (if applicable)

• Any internal proof

❌ No proof = no claim.

Step 6: Submit & Record

• Submit ticket

• Copy Ticket ID

• Update internal claim tracker

4  Internal Recording (MANDATORY)

Immediately update Claim Master Sheet with:

• Ticket ID
• Claim type (Forward / RTO / Customer Return)
• Proof link
• Submission date
• Current status

One AWB = One claim row only.

5 Common Mistakes (DO NOT REPEAT)

❌ Using wrong login email
❌ Raising RTO under forward claim
❌ Missing QC images
❌ Claim value higher than invoice
❌ Late submission (after SLA)

Any one of these = valid rejection.

6 Control Checklist (Before Clicking Submit)

• Correct login email? ✅
• Correct claim type selected? ✅
• QC completed within 24 hrs? ✅
• Proof uploaded and clear? ✅
• Invoice attached? ✅

If all YES, submit.
If even one NO, STOP.