Return Claim – Other Product Received Mail Format

Subject: Return Claim – Other Product Received | Return AWB ________

Dear Team,

We are raising a return shipment claim for the below-mentioned AWB where an incorrect / other product was received during return inspection. Kindly initiate investigation and claim processing as per SLA.

Return Shipment Details

• Order ID: __________

• Return AWB: __________

• Courier Partner: Shipfast

• Claim Type: Return Claim

• Return Type: RTO / Customer Return

• Return Received Date: __________

Original Product Details (Dispatched)

• Product Name: __________________________

• Product SKU: __________________________

• Quantity: ___

• Product Value: ₹__________

Returned Product Details (Received)

• Product Name: __________________________

• Product SKU (if any): __________________

• Condition: Incorrect / Mismatched product received

Issue Details

• Type of Issue: Other Product Received

Issue Description

During QC verification of the returned shipment, it was identified that the product received does not match the originally dispatched item. The discrepancy indicates a return-level mismatch, and the original product has not been received back.

Supporting Evidence

Please find the required documents attached / linked below:

• Outer package images

• Inner package images

• Returned product images

• Invoice copy

• QC verification images

We request you to:

1. Investigate the return discrepancy on priority

2. Confirm claim eligibility

3. Share the claim reference number and expected resolution timeline

Kindly acknowledge receipt of this email.

Regards,

Bluetyga
retun@bluetyga.in

? CRITICAL CHECK BEFORE SENDING

• Use retun@bluetyga.in ONLY ✅

• Issue wording exactly: Other Product Received ✅

• Original vs Returned product clearly shown in images ✅

• Proof link accessible (permissions checked) ✅

❌ Never use words like fraud, tampered, or customer mistake
❌ Never raise from forward email ID

If you want next:

• Return – Damaged product mail

• Return – Missing item mail

• Shipfast return claim escalation mail

Say what you need.