Return Claim – Lost Shipment Mail Format

Subject: Return Claim – Lost Shipment | Return AWB ________

Dear Team,

We are raising a return shipment claim for the below-mentioned AWB which has been marked as returned but not received at origin, and is now treated as lost in return transit. Kindly initiate investigation and claim processing as per SLA.

Return Shipment Details

• Order ID: __________

• Return AWB: __________

• Courier Partner: Ship fast

• Claim Type: Return Claim

• Return Type: RTO / Customer Return

• Expected Return Date: __________

Product Details

• Product Name: __________________________

• Product SKU: __________________________

• Quantity: ___

• Product Value: ₹__________

Issue Details

• Type of Issue: Lost in Return Transit

Issue Description

As per tracking and internal verification, the return shipment was initiated and in transit, however it has not been received at the origin warehouse within the expected timeline. The shipment is currently untraceable, and hence treated as lost during return transit.

Supporting Evidence

Please find the required documents attached / linked below:

• Forward & return tracking screenshots

• Invoice copy

• Internal reconciliation proof

? Proof Link: ______________________

We request you to:

1. Investigate the lost return shipment on priority

2. Confirm claim eligibility

3. Share the claim reference number and expected resolution timeline

Kindly acknowledge receipt of this email.

Regards,

Bluetyga
retun@bluetyga.in

? CRITICAL VALIDATION (DO NOT IGNORE)

• Use retun@bluetyga.in only ✅

• Issue wording exactly: Lost in Return Transit ✅

• Claim raised after waiting aggregator’s minimum return SLA ✅

• Tracking screenshots attached ✅

❌ Do NOT use “customer lost”, “stolen”, or “tampered”
❌ Do NOT raise as forward claim

Reality Check

Lost return claims fail mostly due to early raising or weak tracking proof.
If tracking doesn’t show return initiated, don’t raise the claim yet.

If you want next:

• Forward – Lost shipment mail

• Return – Lost claim escalation

• Shipfast lost claim rejection rebuttal
  
  

Say what you need.