Return Claim – Damaged Product Received  Mail Claim

Subject: Return Claim – Damaged Product Received | Return AWB ________

Dear Team,

We are raising a return shipment claim for the below-mentioned AWB where the product was received in damaged condition during return inspection. Kindly initiate investigation and claim processing as per SLA.

Return Shipment Details

• Order ID: __________

• Return AWB: __________

• Courier Partner: Shipfast

• Claim Type: Return Claim

• Return Type: RTO / Customer Return

• Return Received Date: __________

Product Details

• Product Name: __________________________

• Product SKU: __________________________

• Quantity: ___

• Product Value: ₹__________

Issue Details

• Type of Issue: Damaged Product Received

QC Observation

During QC verification, the returned product was found to be physically damaged / used / tampered, making it unfit for resale. The damage was identified at the time of return receipt.

Supporting Evidence

Please find the required documents attached / linked below:

• Outer package images

• Inner package images

• Product damage close-up images

• Invoice copy

• QC verification images

? Proof Link: ______________________

We request you to:

1. Investigate the return shipment on priority

2. Confirm claim eligibility

3. Share the claim reference number and expected resolution timeline

Kindly acknowledge receipt of this email.

Regards,

Bluetyga
retun@bluetyga.in

? FINAL VALIDATION (DON’T SKIP)

• Login & mail ID used: retun@bluetyga.in ✅

• Issue wording exactly: Damaged Product Received ✅

• QC done within 24 hrs of receipt ✅

• Damage clearly visible in images ✅

• Invoice value matches claim value ✅

❌ Do NOT use emotional language
❌ Do NOT mention customer fault
❌ Do NOT mix with “Other Product” issue

If you want next:

• Return – Missing product mail

• Ship fast damage claim rejection rebuttal

• Printable return-claim checklist
  
  

Say it straight.