Forward Claim – Item Missing After Delivery Mail Format

Subject: Forward Claim – Item Missing After Delivery | AWB ________

Dear Team,

We are raising a forward shipment claim for the below-mentioned AWB where the item was found missing after delivery. Kindly initiate investigation and claim processing as per SLA.

Shipment Details

• Order ID: __________

• AWB Number: __________

• Courier Partner: Ship fast

• Claim Type: Forward Claim

• Date of Delivery: __________

Product Details

• Product Name: HEAT TRAP JACKET HTE0001 SKY_BLUE L

• Product SKU: HEATTRAPJACKETHTE0001SKY_BLUEL

• Quantity: 1

• Product Value: ₹1,436.18

Issue Details

• Type of Issue: Item Missing After Delivery

• Delivery Status (as per system): Delivered

Issue Description

As verified internally, the shipment was marked as delivered; however, upon receipt, the item was missing from the package. The outer packaging did not show visible damage, indicating a possible in-transit discrepancy.

Supporting Evidence

Please find the required documents attached / linked below:

• Invoice copy

• Outer package images

• Inner package images

• Internal verification proof

We request you to:

1. Investigate this shipment on priority

2. Confirm claim eligibility

3. Share the claim reference number and expected resolution timeline

Kindly acknowledge receipt of this email.

Regards,
Operations Team
Bluetyga
contact@bluetyga.com